Miel Detail Co.

By booking an appointment with Miel Detail Co., you acknowledge and agree to the following policy.

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1. Appointment Deposits

A deposit may be required to secure your appointment.

When a deposit is required:

• Your appointment is not considered confirmed until the deposit has been received.
• The deposit will be applied toward the final balance of your scheduled service.
• Deposits are generally non-refundable, except when otherwise provided in this policy.
• The remaining balance is due upon completion of service.

2. Rescheduling With 48 Hours or More Notice

We understand that schedules change.

Customers who provide at least 48 hours’ notice before their scheduled appointment may transfer their deposit one time to a new appointment date, subject to availability.

The rescheduled appointment should be booked within a reasonable timeframe agreed upon between the customer and Miel Detail Co.

Additional rescheduling may require a new deposit.

3. Cancellations With 48 Hours or More Notice

Customers may cancel an appointment by contacting Miel Detail Co. at least 48 hours before the scheduled appointment.

Because the appointment time was reserved specifically for the customer, the deposit remains non-refundable.

However, the deposit may be transferred one time toward a future appointment when the requirements of our rescheduling policy are met.

4. Cancellations With Less Than 48 Hours Notice

Cancellations made less than 48 hours before the scheduled appointment will result in forfeiture of the deposit.

Miel Detail Co. understands that unexpected circumstances may arise. Exceptions may be considered at our sole discretion for emergencies or other extenuating circumstances. Approval of an exception does not waive or modify this policy for any future appointments.

This policy applies because short-notice cancellations may leave insufficient time to fill the reserved appointment.

5. Same-Day Cancellations & No-Shows

Same-day cancellations and no-shows will result in forfeiture of the deposit.

A customer is considered a no-show when Miel Detail Co. arrives at the confirmed service location and is unable to access the vehicle or begin the scheduled service within 15 minutes of the appointment time due to the customer being unavailable.

A new deposit will be required before another appointment can be confirmed.

6. Late Arrivals & Vehicle Availability

Customers are responsible for ensuring that the vehicle is available and accessible at the scheduled appointment time.

If a delay prevents Miel Detail Co. from completing the scheduled service without affecting another appointment or creating unreasonable scheduling issues, the service may need to be modified or rescheduled.

Depending on the circumstances, the appointment may be treated as a late cancellation.

We encourage customers to contact us as soon as possible if they anticipate a delay.

7. Weather-Related Rescheduling

Because Miel Detail Co. provides mobile detailing services, weather and environmental conditions can affect our ability to safely or effectively perform a service.

If Miel Detail Co. determines that rain, excessive heat, high winds, wildfire conditions, lightning, flooding, or another environmental condition makes service unsafe or likely to compromise service quality, we may reschedule the appointment.

Customers will not lose their deposit when Miel Detail Co. reschedules an appointment because of weather.

The existing deposit will be transferred to the rescheduled appointment.

8. Cancellations by Miel Detail Co.

In rare circumstances, Miel Detail Co. may need to cancel or reschedule an appointment because of illness, equipment failure, emergencies, unsafe working conditions, or other circumstances outside our reasonable control.

If Miel Detail Co. cancels an appointment and cannot provide the scheduled service, the customer may choose to:

• Transfer the full deposit to another available appointment; or
• Receive a full refund of the deposit.

Customers will not be charged a cancellation fee when Miel Detail Co. initiates the cancellation.

9. Location or Access Issues

Customers are responsible for ensuring that mobile detailing is permitted at the service location and that adequate space is available to safely perform the service.

This is particularly important at apartments, condominiums, HOA-managed communities, commercial properties, parking structures, and other locations where mobile detailing may be restricted.

If Miel Detail Co. arrives and cannot perform the service because access was not provided, detailing is prohibited at the location, the vehicle is unavailable, or the work area is unsafe or unsuitable, the appointment may be treated as a same-day cancellation.

10. Refunds for Completed Services

Because detailing services involve labor, time, products, travel, and other resources that cannot be recovered once a service has been performed, completed services are generally non-refundable.

However, Miel Detail Co. stands behind the quality of our workmanship.

If you believe an area or service specifically included in your purchased service was overlooked or not completed as described, please contact Miel Detail Co. within 48 hours of service completion.

Whenever possible, please provide photographs and a description of the concern.

Miel Detail Co. may request an opportunity to inspect the vehicle and, when appropriate, correct the affected area before another resolution is considered.

Concerns related to pre-existing damage, permanent staining, wear, deterioration, defects, or conditions that cannot reasonably be corrected through the purchased service are not considered workmanship issues. Results may vary depending on the age, condition, materials, and prior treatment of the vehicle.

A request for correction or refund does not guarantee that a refund will be issued.

Any refund, correction, credit, or other resolution will be evaluated based on the circumstances of the service and applicable law.Any refund or other resolution will be evaluated based on the circumstances of the service and applicable law.

11. Results That Cannot Be Guaranteed

Certain detailing services are intended to clean, improve, restore, or enhance the appearance and condition of a vehicle. Complete removal or correction of every stain, defect, odor, contaminant, or pre-existing condition cannot be guaranteed.

Results may vary depending on the vehicle’s age, condition, materials, previous treatments, maintenance history, environmental exposure, and the severity or duration of the condition being addressed.

Conditions that may not be completely removed, corrected, or restored include, but are not limited to:

• Deep scratches or defects that extend beyond the level safely correctable through the purchased service
• Permanent or deeply embedded staining
• Embedded or excessive pet hair
• Long-standing or deeply absorbed odors
• Water-spot etching, mineral deposits, or other etched surfaces
• Paint defects, chips, scratches, or other pre-existing paint damage
• Oxidation or faded finishes
• Clear-coat damage or failure
• Cracked, faded, stained, worn, or deteriorated interior materials
• Damage caused by previous repairs, improper cleaning, chemicals, or aftermarket modifications
• Other permanent, pre-existing, or age-related damage

Cleaning, decontamination, or detailing may also reveal pre-existing defects, staining, deterioration, repairs, or damage that were previously concealed by dirt, contamination, residue, or other conditions. The discovery or increased visibility of a pre-existing condition does not necessarily indicate that it was caused by the detailing service.

When reasonably identifiable, Miel Detail Co. will communicate significant limitations or pre-existing conditions discovered before or during the service.

The inability to completely remove or correct a pre-existing condition does not, by itself, indicate defective workmanship or entitle the customer to a refund, provided the purchased service was otherwise performed as described.

Any workmanship concerns or requests for correction or refund are subject to the Refunds for Completed Services policy and applicable law.

12. Approved Additional Services

If additional work is recommended after inspecting the vehicle, Miel Detail Co. will communicate the additional service and pricing before performing chargeable work outside the originally agreed scope.

Customers will not be charged for optional additional services that they did not authorize.

Once an authorized additional service has been completed, it is subject to the same refund provisions as the original service.

13. Exceptional Circumstances

We recognize that genuine emergencies can happen.

Miel Detail Co. may consider exceptions to the cancellation or rescheduling policy on a case-by-case basis.

Providing an exception in one circumstance does not waive this policy or require Miel Detail Co. to provide the same exception in future situations.

14. Chargebacks & Payment Disputes

Customers are encouraged to contact Miel Detail Co. directly if there is a question or concern regarding a charge or completed service.

We will make reasonable efforts to review legitimate billing or service concerns.

Nothing in this policy limits any rights or remedies available to customers under applicable law or through their payment provider.

15. Agreement to This Policy

By submitting a deposit or booking an appointment with Miel Detail Co., you acknowledge that you have had an opportunity to review and agree to this Cancellation, Rescheduling & Refund Policy, along with our applicable Terms & Conditions and Service Policies.